ORDER CANCELLATION & RETURNS

RIGHT TO CANCEL

Your order is a purchase contract. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier:

have taken possession of the goods if you have ordered one or more goods as part of a single order and the goods are delivered as a whole.
have taken possession of the last goods or has taken possession of the last goods if you have ordered several goods in the context of a uniform order and the goods have been delivered separately.
have taken possession of the last partial consignment or the last piece, if you have ordered goods in several partial consignments or pieces.

The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal shall expire prematurely in the case of contracts:

for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

For further information, please make reference to our Terms of Sale page.

ACCEPTED RETURNS

We can only accept returns if the product you are returning was directly purchased from:

eu.wahl.com
de.wahl.com
es.wahl.com
fr.wahl.com
it.wahl.com
nl.wahl.com

We cannot process returns from retail stores and other online retailers.

WHAT TO DO TO CANCEL AN ORDER

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

You have two options:

use our contact us form
send us an email at service.europe@wahl-emea.com

Our Customer Service will contact you via email to finalize the process.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

EFFECTS OF CANCELLATION

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

SEND THE PRODUCTS BACK

Only after you have contacted us and cancelled yout order, you shall send back the goods or hand them over to:

Customer Service
Wahl GmbH
Villinger Straße 4
78112 St. Georgen
Germany

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For more details on your consumer rights please refer to the following link: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

NOTE ABOUT CONTRACTS FINANCED WITH A LOAN

If you finance this contract with a loan, and later revoke the contract, you are no longer bound to the loan, provided both contracts form an economic unit. This is to be assumed if we are your lender, or if your lender makes use of our cooperation with regard to financing. If we have already received the loan at the moment of your cancellation, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). 

If you want to avoid a contractual obligation, make use of your right of cancellation and also withdraw from the loan agreement if you also have a right to do so.

HOW LONG WILL IT TAKE TO BE REFUNDED

Your refund will be issued in the same form as the original payment within 14 days of receiving your return order.

HOW DO I CHECK MY RETURN STATUS?

Please use the contact us form and make reference to your return.

EXCHANGES

Exchanges are not currently supported.

If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange. If you have questions, don’t hesitate to reach out. We are happy to help you find the right product for your needs!