SHIPPING POLICY

We operate this site to serve our Wahl end-users. Our distribution center is not equipped to satisfy large volume orders. We reserve the right to reject any order that appears to be intended for resale or export.

CHRISTMAS HOLIDAYS

Please be advised that we are not shipping orders between Tuesday 17th December and Monday 1st January.
If you order by 15th December, you should receive your parcel before Christmas, but please be aware that there may be delay due to high carrier volume.
You can still place orders on our website, but we will start shipping again on 2nd January.

SHIPMENT PROCESSING TIME

When you place an order, we have to prepare it for shipping. Processing times are separate from the shipping times you may see during check out.
We prepare orders within 24 hours after being placed. Processing time excludes weekends, public holidays, and Christmas/New Year’s Eve.
Please note, we are currently seeing increased processing times due to demand and other limitations or restrictions. Wahl GmbH reserves the right to increase processing times at our discretion.

SHIPPING RATES

While we will do our absolute best to process, ship, and deliver your order as quickly as possible, our warehouses are experiencing unprecedented demand. Additionally, delays have been noted with postal carriers and may be out of our control. We appreciate your patience and understanding.

SHIPPING RATES

We charge a fee for orders depending on the delivery location and the amount of the order. Here are the rates that you will see applied to your order at check out

GERMANY

Shipping free of charge for orders above 100 €

5 € shipping charges for orders from 30 € to 99,99 €

7 € shipping charges for orders from 0 € to 29,99 €

AUSTRIA, BELGIUM, FRANCE, ITALY, NETHERLANDS, PORTUGAL, SPAIN

Shipping free of charge for orders above 100 €

7 € shipping charges for orders from 30 € to 99,99 €

10 € shipping charges for orders from 0 € to 29,99 €

SHIPPING TIMES

We ship all our products from our warehouses in Germany. For an estimated breakdown of our delivery expected transit times please see below. Please keep in mind, these dates are our best estimated delivery and actual delivery times are subject to change.

We currently serve the following countries:

Austria: 2-3 working days

Belgium: 2-3 working days

France: 2-3 working days

Germany: 2-3 working days

Italy: North 2-3 working days, Middle & Sardegna 3-4 working days, South & Sicilia 4-5 working days

Netherlands: 2-3 working days

Portugal: 3-5 working days

Spain: 3-5 working days

Transit times are standard. Delivery may be longer in remote areas (areas that are difficult to reach).

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us using our contact form providing us your name and order number, and we will investigate it for you.

SHIPMENT TO MULTIPLE ADDRESSES

If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed. Addresses can be saved for later.

DAMAGE DURING DELIVERY

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

For companies, the following applies: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment.