WARRANTY CLAIM

Please contact us if you have issues with one of our products that is still covered by warranty.

To know more about the warranty terms, please make reference to the note enclosed in your product package. Please check our warranty policy for general and standard information.

If your product is no longer eligible for warranty, but you still want to contact us to repair it, please go to our repair request page. You will find contacts of the webshop customer service and our local customer service and authorized repair centers.

CHRISTMAS HOLIDAYS

Please be advised that Wahl GmbH, including our Customer Service and Repair Center, is closed from Saturday 21st December and will re-open Thursday 2nd January to allow employees to spend valued time at home with their families.

We appreciate your understanding and will do our best to quickly respond to any questions, concerns, or requests you might have when we return on 2nd January.

PROCESS TO START A WARRANTY CLAIM

Please do not send products before contacting us.

Get in touch with us first, and we will give you all the instructions regarding how to proceed.

To contact us for warranty claims you have two options:

our webshop customer service (located in Germany) – please use the form below
one of our local customer services and authorized repair centers (you can find a list of contacts below in this page)

Please remind when contacting us for a warranty claim that we will ask you to provide proof of purchase.

We usually reply in 2 working days.

MAKE A WARRANTY CLAIM TO WEBSHOP CUSTOMER SERVICE

WAHL AUTHORIZED REPAIR CENTERS

If you need a repair, you can use our contact form. You will get in touch with our Customer Service Center located in Germany.

We will make sure to find someone in the Company or in our local Subsidiaries who can address your needs.

You can also contact our local subsidiaries or our official repair centers directly. You will find below a list of contacts by country.

CHRISTMAS HOLIDAYS

Please be advised that our subsidiaries and official repair centers might be closed from Saturday 20th December to Sunday 5th January to allow employees to spend valued time at home with their families.

We appreciate your understanding and will do our best to quickly respond to any questions, concerns, or requests you might have when we return on 5th January.

Please note that we are not shipping orders between Tuesday 17th December and Monday 1st January.
If you order by 15th December, you should receive your parcel before Christmas, but please be aware that there may be delay due to high carrier volume.
You can still place orders on our website, but we will start shipping again on 2nd January.